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Return & Refund Policy

Last updated: October 2026

Every product on AbbZone is made to order — personalized with the name, photo, text, or charm you chose before it's produced and shipped. Because of this, our return policy works differently from a regular off-the-shelf store. Please read this policy carefully before placing your order.

Personalized Products Are Non-Returnable for Change of Mind

Since each item is custom-made specifically for you, we are unable to accept returns or offer a refund simply because you changed your mind, ordered the wrong size/color, or the personalization details you provided were entered incorrectly. Please double-check your custom text, spelling, font, and charm selection carefully before placing your order.

When a Return or Replacement Is Considered

We will consider a replacement or refund only in the following cases:

  • The product arrived damaged or broken in transit.
  • The product is defective or has a manufacturing fault.
  • You received the wrong product, or the personalization does not match what you submitted at checkout.

🎥 Unboxing Video Is Mandatory for Any Damage/Defect Claim

To raise a claim for a damaged, defective, or incorrect item, you must record a continuous, unedited 360-degree opening/unboxing video — filmed from the moment the sealed package is picked up, showing all sides of the package, through to the product being fully unwrapped. Claims submitted without this video cannot be accepted, as we have no other way to verify the condition of the package at the time of delivery.

  1. Start recording before opening the package — do not pause or cut the video.
  2. Rotate the package fully (360°) on all sides to show it is sealed and undamaged from outside, or to show visible damage.
  3. Continue recording while unboxing, showing the product being removed and inspected.
  4. Keep the video unedited and in one continuous take — edited or trimmed videos cannot be accepted as proof.

How to Raise a Claim

  1. Contact us within 48 hours of delivery via our Contact Us page, email, or phone.
  2. Share your order number and the unboxing video described above.
  3. Our team will review your claim and respond within 2–3 business days.

Claims raised after 48 hours of delivery, or without a valid unboxing video, may not be accepted.

Refunds

Once a claim is approved, we will offer either a replacement of the item or a refund, at our discretion, depending on the issue and product availability. Refunds for prepaid orders (bank transfer) are processed back to the original payment method. Cash on Delivery orders are refunded via bank transfer, so we may ask for your bank details to process the refund.

Refunds are typically processed within 7–10 business days of the claim being approved.

Order Cancellations

Since production begins shortly after an order is placed, cancellations are only possible before your order enters production. Please contact us as soon as possible if you need to cancel or change an order.

Contact Us

For any questions about returns, refunds, or to raise a claim, please reach out to us: