Privacy Policy

This Privacy Policy explains how AbbZone ("we", "us", "our") collects, uses and protects the personal information you share with us when you browse our website, create an account, or place an order for a personalized product.

Information We Collect

We collect information you provide directly to us, including:

• Account details — your name, email address and mobile number when you register for an account.
• Order & delivery details — your name, phone number, delivery address, city, state and pincode when you place an order or save an address for future orders.
• Personalization content — the custom text, names, or design choices you enter to personalize a product, and any charm or font selections you make.
• Order history — details of products purchased, quantities, prices and payment method selected (Cash on Delivery, bank transfer, or store pickup).
• Communications — any messages you send us through our Contact Us form.

We also use browser cookies and session data to keep track of items in your cart — including for guests who have not created an account — so your cart isn't lost between visits.

How We Use Your Information

• To process, personalize, and deliver your orders.
• To communicate with you about your order status, delivery, or payment (e.g. Cash on Delivery confirmations).
• To let you save delivery addresses to your account so you don't have to re-enter them on future orders.
• To respond to enquiries submitted through our Contact Us page.
• To maintain and improve our website and catalog.

We do not sell your personal information to third parties, and we do not use your data for third-party advertising or tracking.

Payment Information

We currently accept Cash on Delivery, direct bank transfer, and in-store pickup as payment methods. We do not process or store card, UPI, or other online payment details on our website, since no online payment gateway is used at checkout.

Data Sharing

Your order and delivery details are used internally to fulfil and ship your order, and may be shared with delivery/logistics partners solely for that purpose. We do not share your personal information with any other third party except where required by law.

Data Retention

We retain your account details, saved addresses and order history for as long as your account remains active, so you can view past orders and reuse saved addresses. You may request deletion of your account and associated data at any time by contacting us.

Your Choices

• You can update your name, email and mobile number at any time from your account profile.
• You can add, edit, or stop using any saved delivery address.
• You can request a copy of the personal information we hold about you, or ask us to delete it, by contacting us using the details below.

Security

We take reasonable measures to protect your personal information, including encrypting stored passwords. No method of transmission or storage is 100% secure, but we work to protect your information to industry standards.

Children's Privacy

Our website is not directed at children under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:

• Email: abbzoneofficial@gmail.com
• Phone: +91 8160463424
• Or use our Contact Us page.